order-related FAQs
IMPORTANT!
Because products are subject to availability, we do not typically accept general returns or sizing-related returns. Please pay close attention to the sizing charts for each product before you place your order and feel free to contact us at store@offlinetv.com with any questions or size exchange requests.
We will do our best to accommodate size exchanges but this is based on the availability on a case-by-case basis.
Please read below for more details:
How do pre-orders work?
Any items marked pre-order are made to order from the date that pre-orders are closed. There is a limited quantity for pre-order items. Pre-orders are open until 12/31/2024 11:59PM PST.
Once pre-orders close, we'll begin to start making fabric with our partnered mill. Once the fabric is made, we'll ship it over to our dye house and cut & sew factories. Here, they begin to take on their final shapes and colors, to be topped off with the fine details at the end. These then get packed and sent over to us, where we'll begin to start sorting & shipping things out to customers.
The current estimation is 8-10 weeks for completion of this process, but please note that this is our best estimate at the current time. It could be sooner, and we’ll do our very best to keep it within the quoted time frame and will ship them out as soon as we receive them!
I purchased a non pre-order item with my pre-order item. When will I receive my order?
If you purchased any non pre-order items with your pre-order items, they will be shipped out together once both items are ready.
Non pre-order items would be apparel and posters from the previous drop.
Order Confirmation / Changing Orders
You will receive an order confirmation email or text message within 24 hours of placing your order and a follow-up message with tracking information when your order ships. If you don’t see either of these, please check your spam inbox and feel free to reach out to store@offlinetv.com as needed.
If you haven’t received an email with tracking information yet, send us a message at store@offlinetv.com and we’ll do our best to make any requested changes.
more FAQs
Shipping & Processing
Once inventory is received, processing an order will take 1-3 business days. Please allow for 1-2 additional days of processing during the holidays.
US domestic shipping will take 2-4 business days and international shipping will take an estimated 7-10 business days.
Incorrect Order/Cancellations
If you wish to cancel or amend your order, please contact us at store@offlinetv.com. Please note that once your order is shipped out, it can no longer be changed or canceled.
Incorrect Shipping Address
Please notify us of any changes to your shipping address or if the address is incorrect. Once your order is shipped out, we are unable to make changes and cannot provide a refund if your order is delivered to the wrong address.
Damage/Quality Issues
For the fastest resolution, please include a photograph demonstrating the quality issue of the print or the damaged area of the item. The most optimal pictures are on a flat, well-lit surface, with the tag and error clearly displayed. In the case of print errors or visible quality issues, you’ll be given the option of a replacement or a full refund. All requests to get a refund/replacement for a damaged or faulty product must be made within 30 days of delivery.
Refunds Policy
PayPal: Any refunds processed will show back up in your Paypal account balance within 24 business hours.
Credit Card: Any refunds processed via your credit/debit card will show back up in your bank account within 7 to 10 business days depending on your bank.
Will I have to pay any additional taxes on my order if I'm located outside of the US?
International orders may be subject to import taxes, duties, and other customs charges. The charges vary by country, and at this time we are unable to calculate them in advance. For more information regarding your country’s customs policies, please contact your local customs office. If such a fee indeed gets imposed on your package, you are responsible for its payment.
About Somi
Somi is Yvonne's beloved cat. She is our icon.
This collection was started by Yvonne in 2023 in an effort to produce fashionable pieces to share with her community.